Return And Refund Policy

SoulCraft Essentials Refund Policy

Returns

We offer a 14-day return policy from the date you receive your order.

To be eligible for a return, your item must be in the same condition that you received it and must be returned in the original packaging.

To initiate a return, please contact us at support@soulcraftessentials.com. If your return is accepted, we will send you instructions on how and where to send your package. Items returned without prior return request will not be accepted.

Please note that shipping costs for returns are the responsibility of the buyer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 30 days.

Cancellations

You have 24 hours to cancel your order after it has been placed. Please contact us promptly if you need to cancel.

After receiving your item, you may organize a return and refund by contacting us via support@soulcraftessentials.com

You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.

Late or Missing Refunds (if applicable)

If you haven't received your refund yet, please check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted.

Next, reach out to your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at support@soulcraftessentials.com

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@soulcraftessentials.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves for later delivery, we will send a refund to the gift giver, who will be notified of your return.

Shipping

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

 

Please note that SoulCraft Essentials reserves the right to modify this Return & Refund Policy at any time. It is the customer’s responsibility to review the most current version before purchasing and using our products. By purchasing and using SoulCraft Essentials products, you acknowledge and agree to this Refund Policy.